REFUND POLICY

Our Commitment:

CeylonPaints.com is dedicated to ensuring your satisfaction with every purchase. We strive to provide an exceptional platform for Sri Lankan artists to showcase their talent, and we want you to be completely happy with your order.

Refund Eligibility:

To be eligible for a refund, customers must notify us within 7 days of receiving the product. This ensures that we can promptly address your concerns and provide a resolution.

How to Request a Refund:

To initiate a refund, please follow these steps:

• Contact us through our website or leave a comment on the relevant page.
• Provide details about your order and the reason for the refund request.
• Our team will guide you through the process and assist you in the best possible way.

Refund Process:

Upon receiving your refund request, we will:

• Review the details provided.
• Determine eligibility based on our refund policy.
• If eligible, we will guide you on the return process.

• Shipping Fee and Time Period:
• The shipping fee will be calculated based on the destination country. We will inform you about the shipping fee and estimated delivery time according to your location.
• Cancellation of Orders:
• If you decide to cancel your order before shipment, please contact us as soon as possible. We will guide you through the cancellation process.
• Money-Back Guarantee:
• Once the product reaches your hands, you are covered by our one-month money-back guarantee. If you are not satisfied with your purchase, contact us within 30 days for a full refund.
• Exceptions:
• Please note that certain items, such as personalized or custom artworks, may not be eligible for a full refund. We will communicate any exceptions clearly during the refund process.
• Contact Us:
• For any questions or concerns regarding refunds, contact our customer support team. We are here to assist you in making your experience with CeylonPaints.com enjoyable and stress-free.

Thank you for choosing CeylonPaints.com for your art needs!